Privacy Policy

www.celesta.in owned by Sremon Hotels Pvt. Ltd. 92, block – B, Bangur avenue, Kolkata - 700055, West Bengal INDIA Introduction We regard customer privacy as an important and vital part of our relationship with our customers.

The following privacy policy applies to all users of the domain www.celesta.in and conforms to internet privacy standards. If you have questions or concerns regarding this statement, please contact info@celesta.in. Celesta website aims to include the complete range of services.

In addition, we endeavour to ensure that only accurate and up to date information is placed online. The materials displayed on this website, including all editorial materials, information, photographs, illustration, artwork and other graphic materials, and names, logos and trademarks, are the property of celesta and are protected by copyright, trademark and other intellectual property laws.

Any such content may be displayed and printed solely for your personal and non-commercial use. You agree not to reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any such material to any third party without the prior written consent of celesta.

Apart from this, celesta does not grant any license or right in, or assign all or part of, its intellectual property rights in the content or applications incorporated into the website or in the user interface of the website.

Care has been taken in ensuring that the products and descriptions of them on this site are accurate. We do not, however, promise or represent that it is accurate or free from errors or omissions and we reserve the right to make any necessary corrections. You should enquire with us directly to ensure the accuracy and currency of the material you seek to rely upon.

If you wish to establish a link to this website you must, in the first instance, contact celesta at info@celesta.in and provide the following information:

The URL of the website that you seek to establish a link from;

A brief description of your website;

And the reason that you wish to establish a link. Collection of information In order to use the celesta website, we may require information from you in order to provide the best service possible.

All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including email addresses and login details. Any information collected by celesta is collected via correspondence from you or your company. This may be via the telephone, email, mail, fax or directly through our website.

Use of collection information- Any details collected from our customers is required in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development. Storage of collected information the security of your personal information is important to us.

When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL).

When credit card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete credit card details.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our website, you can email us at info@celesta.in

Access to collected information If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at info@celesta.in Communications Celesta uses personally identifiable information for essential communications, such as emails, accounts information, and critical service details.

We may also use this information for other purposes, including some promotional emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from our mailing list by emailing us at info@celesta.in Third parties Celesta may at its discretion use other third parties to provide essential services on our site or for our business processes.

We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose.

Celesta does not share any information with third parties for any unknown or unrelated uses.

Legal - We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website. Links onthe celesta site to external entities are not covered within this policy.

The terms and conditions set out in this privacy statement only cover the domain name of www.celesta.in

Changes to privacy policy-

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.

Celesta security policy Celesta uses the PAYU payment gateway for its online credit card transactions. Payu processes online credit card transactions for thousands of Indian merchants, providing a safe and secure means of collecting payments via the internet.

All online credit card transactions performed on this site using the PAYU gateway are secured payments. More information on the PAYU system please visit - www.payu.in .

Payments are fully automated with an immediate response.

Your complete credit card number cannot be viewed by Celesta or any outside party.

All transactions are performed under 128 bit ssl certificate.

All transaction data is encrypted for storage within pays bank-grade data centre, further protecting your credit card data.

Payu is an authorised third party processor for all the major Indian banks.

Payu at no time touches your funds; all money is directly transferred from your credit card to the merchant account held by Celesta reserves the right to reject an bookings if, in our sole opinion, it is unacceptable.

If you book a room, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes. If we have trouble processing, we will use this information to contact you.

Please note that acceptance of your booking implies that we will book the room within the time specified. The following situations are exceptions:

If and when incorrect payment details, including credit card details, are supplied;

Where correct credit card details are supplied but funds are not approved. In the event that you supply incorrect payment details, celesta will take all reasonable steps to contact you using the personal details that you have provided. In the event that your supplied contact details are incorrect, however, celesta will not be held responsible for not fulfilling your order, nor for being unable to advise you that this is the case.

Changes to privacy policy-

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

Termination of access -

If you breach any of these conditions your license to use the site will terminate immediately without the necessity of any notice being given to you. Otherwise access to the site may be terminated at any time by Celesta without notice. The provisions of these conditions excluding, limiting and disclaiming the liability of Celesta will nevertheless survive any such termination.

General-

Celesta does not accept any liability for any failure by Celesta to comply with these conditions where such failure is due to circumstances beyond its reasonable control. If Celesta waives any rights available to it under these conditions on one occasion, this does not mean that those rights will automatically be waived on any other occasion. If any of these conditions are invalid, unenforceable or illegal for any reason, the remaining conditions shall nevertheless continue in full force. You are completely responsible for all charges, fees, duties, taxes and assessments arising out of the use of the site.

Governing law & jurisdiction-

These conditions are governed by the laws in force in India and you agree to submit to the exclusive jurisdiction of the courts of India. 14. Return to site To return to the site, click where indicated. By doing so, you acknowledge that you have read, understood and accepted these conditions.

Refund & returns policy-

If for any reason you are not completely satisfied with your booking, please contact us via telephone or email so we may resolve your issues. Please note that the mode of refund will be done the way it is made. The same will be processed within 15 days. These terms and conditions do not exclude any liability, which any law requires Celesta to accept.